Terms and conditions of use
TERMS AND COMPANY INFORMATION
Company Name: TOČKA PODPORE, trade and services l.l.c.
Tax number SI70666237
Subject to VAT: NO
Registration number: 6415822000
Director: Aleksei Morozov
Share capital: € 7,500
The entity was entered on the Court Register on: 07.23.2013
Bank account opened at Banka Intesa Sanpaolo d.d. SI56 1010 0005 8307 762
E-mail address: mail@artcups.eu
Phone: +386 41 955 831
The mailing address Gradišče XXII 6A, 1291 Škofljica,
Last update: 09/12/2016
Terms & conditions
General Terms and Conditions have been prepared in accordance with the Consumer Protection Act (ZVPot).
The website is operated by www.artcups.eu Point Support Ltd., the provider of e-commerce (hereinafter referred to as "Provider"). On the website registration is offered to visitors to facilitate any subsequent purchase, because he did not need to re-write the name, address, etc. Buying products is possible without registration.
General terms and conditions concerning the operation of www.artcups.eu, user rights and business relationship between provider and customer.
Accessibility information
(Summary of the legislation)
Service is committed to customer always provide the following information:
a) the identity of the company (name and place of business, register number)
b) the contact details which enable fast and efficient communication (e-mail, phone)
c) the main characteristics of the goods or services (including after-sales services and guarantees)
d) the availability of products (each product or service that is offered on the site, should be available within a reasonable period of time)
e) delivery of the product or the execution of services (mode, place and time of delivery)
f) all prices must be clearly and unambiguously defined
g) the method of payment and delivery
h) the duration of the offer,
i) the period within which it is possible to withdraw from the contract and conditions for withdrawal; In addition, also on whether and how much it costs the buyer to return the product,
j) an explanation of the appeal process, including all the information on the contact person or department for contacts with customers.
Product offer
Due to the nature of online business to offer www.artcups.eu updates and changes often and quickly.
Payment methods
The provider offers the following methods of payment:
Payment via PayPal by credit card (in the preparation of orders on the website of the latter can immediately pay)
Cash on delivery (you can pay the purchase by cash or by credit card at the reception of the goods)
Customer service issued an invoice, with a breakdown of costs and how to withdraw from the purchase and return the product if it is necessary and possible.
Purchase agreement (contract) is electronically stored on the provider's server.
prices
Price is valid for all customers online store www.artcups.eu. All prices do not include VAT (we are not liable for VAT). Prices are valid at the time of contract award and have a predetermined force.
Prices are valid in the case of payment by the above methods of payment under the above conditions. Despite enormous efforts to ensure that the most up to date and accurate information, it may happen that the pricing information is incorrect. In this case, or in the event that the price change between the article order processing, customer service will allow assignment of the purchase, but will also offer customer service solution that will go to the mutual satisfaction.
The purchase agreement between the supplier and the buyer is concluded at the moment when the seller confirms the order (the customer receives an e-mail about the status of his order confirmed). From this moment on, all prices and other terms are fixed and apply to the provider as the customer.
The purchase process
1. How do I prepare my order?
Select the desired product by using the "Add to basket". Basket can be reviewed at any time ( "view cart") before you actually make a purchase. Once you have all the items you want in the basket and you are ready to order, click on the button "Proceed to Checkout" or "checkout". If you are not a registered user is required to write all the data, otherwise click on "permanent party". If you have a coupon for a discount by clicking on the button for entering a coupon code. Then the system asks you about your preferred method of payment and mode of delivery. In case of any problems with the award of the contract, you can always call us at tel. number +386 41 955 831 or contact us via e-mail info@artcups.eu
When the contract is awarded, the buyer and the supplier receives each in their own e-mail information about your order. Provider to verify data or to ensuring the accuracy of delivery always call the customer on his contact telephone number and once again verify the correctness of the data, the order and method of delivery. Contract to purchase the ordered products between the customer and the provider is at this stage definitively concluded.
From the moment the contract is awarded to our website, delivery is made within 1-2 working days. It depends on the chosen mode of payment by the buyer.
In the mode of payment by credit card the order will be sent the same day if the order is made before 12:00 pm. In the event that the order was made after 12:00 pm will be sent on the next working day.
In case of choosing the method of payment Following the acquisition (cash or card), your order will be sent the same day if the order is made before 12:00 pm or the next business day if the order is made after 12:00 pm.
Provider of goods within the agreed time preparing and dispatching. If the customer chooses delivery via DPD courier has always carry the phone number of the buyer, it may be informed of the time of delivery or possible delays.
The right to withdraw from the purchase, return of goods
The buyer has the right to, within 14 days of receipt of goods firm intention to withdraw from the contract without having been required to provide a reason for its decision. It is considered that the prompt if the consignment is delivered on time.
Unless the parties have agreed otherwise, the consumer has no right of withdrawal in the following products: products that have been in use, the new products with defects
The only cost to the consumer in relation to the cancellation of the contract is the direct cost of returning the goods. The latter is returned to the company within 30 days after notification of the withdrawal. If the consumer withdraws from the contract, the enterprise shall refund all payments made. Refund payments company must be carried out as soon as possible, but no later than 30 days after receipt of notice of withdrawal from the contract. If the company is late with repayment of installments should the consumer in addition to the statutory interest on arrears paid one-tenth of payments received for every completed 30 days of delay in repayment.
Warranty
Warranty on the porcelain does not apply.
Recommendations for care listed on a special page.
Delivery
Provider of the goods or services delivered within the agreed time.
The contract partner for the delivery of mail delivery service DPD, but the provider reserves the right to choose another delivery service, if the contract can be completed more efficiently.
On delivery, the buyer receives the invoice. Those are all the necessary information regarding the address where the customer can write in response to complaints and information concerning warranties and service and other services after the completion of the contract.
Security
The provider uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payments.
Protection of personal data
The provider undertakes to permanently protect all personal user data.
The seller will use the personal data exclusively for order fulfillment (sending information material, tenders, invoices) and other necessary communication.
User data in no case will be handed over to unauthorized persons.
For the protection of personal data is liable to the user in a way that ensures the security of your username and password.
communication
The landlord will be entered by the user in contact via means of distance communication only if a user does not explicitly object.
Advertising e-mails will contain the following ingredients:
• clearly and unambiguously marked as advertisements,
• sender will be clearly evident,
• various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them,
• To clearly shows the way to unsubscribe from receiving advertising messages,
• if the customer wishes not to receive advertising messages, the tender will specifically honor.
Responding users
Feedback from users and reviews of products written by customers, the functionality of the trade, which are intended user community. Provider allows the opinion written by any user of trade, before final publication by the provider of the review. Provider will not publish opinions or contributions in any way offensive, obscene or if the provider does not provide benefits to other users and visitors.
By submitting an opinion or a comment, the user expressly agrees to the terms of use and service allows the publication of part or all of the text in all electronic and other media. The landlord has the right to use the content indefinitely and for any purpose that is in the business interest of the service, including the publication of the advertisements or other marketing communications. Author opinion simultaneously declares and guarantees that he owns the material and moral rights of written opinions and comments and that these rights are not exclusive and indefinite transferred to the provider.
Child care
Advertising messages will be clearly visible (based on age), and clearly distinct from the games and competitions. Any communication intended for children, it will be appropriate to their age and not be exploited zaupljivosti children, lack of experience or sense of loyalty.
The landlord may not take orders from someone whom he knows or suspects that a child is not to have the express permission of their parents or guardians.
Provider without the express permission of their parents or guardians should not accept any personal data relating to children. It is also a third party provider may not issue data taken from children, except the parents or guardians.
Provider may not offer free access to the products or services that are harmful to children.
Discharge from liability
Provider shall use its best efforts to ensure promptness and accuracy of the data published on its pages. Nevertheless, the nature of items, delivery or price change so rapidly that the provider fails to correct the information on the websites. In this case, the buyer will be informed about the changes and to cancel the contract or replace the ordered item.
The landlord is not responsible for the content of opinions on the articles written by visitors. Provider opinions before publication of the review and reject those that contain obvious untruths are misleading or offensive. The landlord is not responsible for the information and opinions are exempt of any liability arising from the information in the documents.
Complaints and disputes
Provider respects the existing consumer protection legislation. The provider is after all reasonable efforts to comply with its duty to establish an effective system for dealing with complaints and designate a person, which, in case of problems, the customer can connect the phone or by e-mail. The appeal shall be submitted via email info@artcups.eu. Complaint procedure is confidential.
Service Provider within five working days confirming that it has received the complaint, inform the customer how long it will be dealt with and kept informed of the proceedings.
The provider is aware that it is an essential characteristic of consumer dispute, at least as far as solving the case, its asymmetry between the economic value of the application and the costs incurred in resolving the dispute. It is also a major obstacle to the consumer to initiate proceedings before the court. Therefore, providers should use their best endeavors to resolve any disputes amicably.
We wish you a pleasant shopping!
Aleksei Morozov, Director